Usersnap has a built-in widget that allows users to record their screens and voices. Screen recordings are limited to three minutes, and can only be done through the Usersnap app.

Here’s what you can record with BombBomb’s webcam and screen recording feature:

• Screen and Webcam: Record both your screen and webcam simultaneously.
• Screen Recording Only: Option to record only your screen or a specific window.
• Webcam Recording Only: Feature to record only via your webcam, focusing on the speaker.

‍Note: BombBomb allows users to record videos directly from their inbox, mobile, or web. It offers unlimited video length and storage, with no need for downloads or attachments, as videos play directly.

Usersnap offers several ways to share videos:

• Directly from the Usersnap feedback dashboard, where screen recordings are automatically added after they are recorded.
• Via email, by sending a link to the screen recording or embedding it directly in the email.
• Via a public link, which can be accessed by anyone with the link.
• Via integrations with project management tools like Jira, Trello, and Asana

BombBomb offers several video sharing options:

• Sharing Options: Share videos via direct links that can be pasted into social media platforms, text messages, or emails.
• ‍Password Protection: Offers password protection for individual videos, enhancing privacy for sensitive content.
• ‍Admin-Controlled Features: Team account admins can control access to features like mobile app usage and screen recording for policy compliance​​.

Usersnap allows voice annotations through screen recordings with audio. Customers can record themselves explaining issues visually, providing context for the feedback.

BombBomb doesn’t offer voice annotation tools. But you can respond to videos with a video on all plans.

Usersnap offers time-stamped commenting, specifically for providing feedback on video timelines. Users can add notes and comments to videos with timestamps, making it easier for teams to collect and handle feedback, especially for web development and video content.

BombBomb lets users react to videos via comments and likes. You can opt to turn this feature off. 

Users are notified of these interactions via email, and they have the option to manage these notifications in their account settings.

Usersnap has no native transcription feature.

BombBomb automatically generates video transcripts for every video you create — the process may take up to 15 minutes. This feature covers over 100 languages, ensuring accessibility for a diverse audience.

Usersnap has no native closed captioning feature.

BombBomb also automatically generates closed captions for your videos. You can also rest assured that your video messages are ADA-compliant. 

‍Note: Transcripts and closed captions are only available on the BombBomb Plus, Individual Plus, and Team plan.

BombBomb lets you assign tasks to your team members or create workflows for multiple teams.

BombBomb lets you assign tasks to your team members or create workflows for multiple teams.

Usersnap doesn't offer automated reminders to prompt collaborators to give feedback on videos.

BombBomb doesn’t offer reminders or deadlines. But you can integrate the tool with Keep-in-Touch Systems (KiTS) to get daily emails that remind you who to call and when.

Usersnap does not have dedicated team channels. However, you can create “spaces,” which are folders allowing users to organize data relevant to you and your team.

If you’re using BombBomb’s Teams plan, you can:

• Share content within a team: Share and reuse videos, emails, and templates within a team.
• Create subteams: Organize team members into focused subteams.‍
• Customize your team’s workspace: Set specific permissions for team admins and create custom fields for your team.

Usersnap allows users to upload files as attachments when submitting feedback. Users can add up to 5 attachments per feedback item, with a limit of 20 MB per attachment.

Additionally, Usersnap integrates with Google Drive, allowing for automated file transfers between them.

‍Note: Usersnap does not have a dedicated feature for uploading files directly to a team channel within its platform.

You can upload the following file types on to BombBomb (2 GB max):

• MP4
• MPG
• MOV
• AVI
• FLV
• MPEG
• WMV
• M4V

Usersnap allows users to download videos that are submitted as feedback.

BombBomb lets you download videos directly to your computer.

Usersnap allows users to take screenshots directly in their browser. Users can then annotate and add comments to the screenshots, which can be submitted as feedback items.

BombBomb doesn’t offer a designated screenshots feature.

Usersnap offers a browser extension that allows users to take screenshots and submit feedback directly from their browser. Usersnap’s browser extension can be installed on Chrome, Firefox, and Safari.

Using BombBomb’s Chrome extension, users can record and send videos directly from the Chrome browser.

You can also monitor who has viewed your messages using the extension, and record and send videos from within Gmail.

Usersnap offers three unique AI functionalities: AI-powered response suggestions, AI summarization, and intelligent categorization.

BombBomb doesn’t offer AI-generated summaries or actions items. But the tool does automatically generate transcripts.

Usersnap provides different roles with different permissions within its system, where team owners have all access and can manage permissions. Meanwhile, team members can manage all items within a project. Users are allowed to submit feedback and send in messages.

This feature allows teams to control access to feedback and bug reports, ensuring only authorized team members can view and manage sensitive information.

BombBomb offers various levels of administrative permissions within team settings:

• Content Administrator: Can share emails, videos, forms, and campaigns within designated teams and also share snippets via the Chrome extension.
• QA Administrator: Allowed to log into accounts within their teams to review content, but can’t manage or share content or adjust team seats.
• Team Administrator: Can manage and share content, as well as handle team seats, but can’t log into owner's or other team administrators' accounts.‍
• Owner: Has access to all accounts within their teams, including subteam administrators, and can manage content and team seats. Owners can’t access other owners' accounts or subteam administrator accounts outside their designated teams.

Usersnap's feedback platform is hosted within the European AWS’ (Amazon Web Services) secure data centers, which are certified with SOC 1 and SOC 2/SSAE16/ISAE 3402, as well as ISO 27001. 

Usersnap also employs a multi-tier infrastructure with security gateways protected by firewalls, and services like data storage are only accessible by applications that require access specifically for that service and only by personnel with certain access information.

All BombBomb plans include essential security features like password protection and end-to-end encryption, ensuring data privacy.

Users can also set video expiration dates and access custom transcription services, offering better control over data retention and content management.

Usersnap offers four pricing tiers:

• Startup: $99/month or $69/month billed annually for 10 users
• Company: $189/month or $129/month billed annually for 15 users
• Premium: $329/month or $249/month billed annually for 25 users‍
• Enterprise: Pricing on request - unlimited members

BombBomb offers three plans:

• Essentials $39/user/month or $33/user/month billed annually for unlimited videos, recording time, and storage.
• Plus: $69/user/month or $49/user/month billed annually for video analytics, mass emailing, and advanced video editing.‍
• Teams: Contact support for pricing; includes advanced security and compliance, SSO, custom onboarding, and priority support.

‍

Usersnap is designed to be easy to use. The platform is focused on capturing, organizing, responding to, and scaling user feedback, all in one place. 

Usersnap's features are intuitive and straightforward, which helps teams quickly start using the platform and collaborate effectively.

BombBomb’s Google Chrome extension makes it easy to record videos immediately. They also provide a wealth of resources to support their users including blog posts, a training center, a YouTube channel, and an extensive knowledge base. 

Additionally, BombBomb also allows users to create and share videos on-the-go using their iOS and Android devices. This way, you can video message anytime, anywhere.

Usersnap offers a 15-day free trial, allowing access to all the basic features of the software without the need for credit card details.

You can take BombBomb for a test drive by opting for their 14-day free trials, available on the Essentials and Plus plans. And don’t worry, no credit card details are required.

Or you can schedule a demo via their website.