Usersnap has a built-in widget that allows users to record their screens and voices. Screen recordings are limited to three minutes, and can only be done through the Usersnap app.

With Hippo Video, you can:

• Capture your screen, webcam, audio, or a combination of the options.
• Choose to record your whole screen or your current browser tab.
• Record videos via the desktop app (Windows, Mac, Linux, Chromebook), web app, or Chrome extension.

Usersnap offers several ways to share videos:

• Directly from the Usersnap feedback dashboard, where screen recordings are automatically added after they are recorded.
• Via email, by sending a link to the screen recording or embedding it directly in the email.
• Via a public link, which can be accessed by anyone with the link.
• Via integrations with project management tools like Jira, Trello, and Asana

Hippo Video offers numerous options for sharing videos publicly and privately:

• Copy a video link and send to a recipient
• Send videos directly via email
• Copy an embed code to insert the video on other platforms
• Set a password to protect private videos
• Set an access expiry date for videos
• Share videos with team members to review them before sharing with prospects
• Create video folders and select users or groups to share them with

Usersnap allows voice annotations through screen recordings with audio. Customers can record themselves explaining issues visually, providing context for the feedback.

Hippo Video doesn’t have a native voice annotation feature.

Usersnap offers time-stamped commenting, specifically for providing feedback on video timelines. Users can add notes and comments to videos with timestamps, making it easier for teams to collect and handle feedback, especially for web development and video content.

With Hippo Video, you can enable comments on your videos. Viewers can attach comments to the playhead to include a timecode.

Usersnap has no native transcription feature.

Hippo Video does not generate video transcripts for viewers to read and search.

However, the tool can create a transcript for editing with AI. You can delete words from the transcript to automatically edit the video accordingly. When you add words, the tool will add text interludes on screen.

Usersnap has no native closed captioning feature.

Hippo Video can generate subtitles for videos, or you can create and upload them yourself. You can also download the caption file in a .vvt or .srt format.

‍Note: Depending on your plan, you will have a limited number of subtitle credits available to you. Automated subtitles are available in 36 languages.

Hippo Video doesn’t offer a native feature for assigning videos to recipients to require a response.

However, Hippo Video users who select the Educator option during onboarding will have a feature that allows them to create assignments and share links with students that they can use to submit their work.

Hippo Video doesn’t offer a native feature for assigning videos to recipients to require a response.

However, Hippo Video users who select the Educator option during onboarding will have a feature that allows them to create assignments and share links with students that they can use to submit their work.

Usersnap doesn't offer automated reminders to prompt collaborators to give feedback on videos.

Hippo Video doesn’t offer a native feature for setting response deadlines and automating reminders.

Usersnap does not have dedicated team channels. However, you can create “spaces,” which are folders allowing users to organize data relevant to you and your team.

You can create groups for different teams or clients on Hippo Video and add members to them. This allows you to share videos, folders, and sales page templates with an entire group. If video commenting is enabled, groups can also asynchronously discuss content within a video or folder.

‍Note: Groups are only available in the Teams and Enterprise plans.

Usersnap allows users to upload files as attachments when submitting feedback. Users can add up to 5 attachments per feedback item, with a limit of 20 MB per attachment.

Additionally, Usersnap integrates with Google Drive, allowing for automated file transfers between them.

‍Note: Usersnap does not have a dedicated feature for uploading files directly to a team channel within its platform.

You can import videos, images, and documents to Hippo Video from your local drive or Google Drive. You can edit, share, and track analytics for imported videos.

Usersnap allows users to download videos that are submitted as feedback.

If you have a paid plan, you can download videos from your Hippo Video library.

Usersnap allows users to take screenshots directly in their browser. Users can then annotate and add comments to the screenshots, which can be submitted as feedback items.

Hippo Video doesn’t offer users the option to capture screenshots.

Usersnap offers a browser extension that allows users to take screenshots and submit feedback directly from their browser. Usersnap’s browser extension can be installed on Chrome, Firefox, and Safari.

Hippo Video offers a Chrome extension that lets you start video and screen recordings from your browser.

Usersnap offers three unique AI functionalities: AI-powered response suggestions, AI summarization, and intelligent categorization.

Hippo Video doesn’t enable AI-generated video summaries or action items.

However, the tool does offer several AI features:

• Video details: Generate titles, descriptions, and chapters for videos
• Script Generator: Generate video scripts, that you can read off a teleprompter while recording
• AI Avatars: Convert text to video with realistic virtual presenters
• Humanize AI: Generate hundreds of personalized versions of your original video (E.g., adding prospect names)‍
• AI Editor: Edit a transcript of your video and let the AI make automatic edits to your video.

Usersnap provides different roles with different permissions within its system, where team owners have all access and can manage permissions. Meanwhile, team members can manage all items within a project. Users are allowed to submit feedback and send in messages.

This feature allows teams to control access to feedback and bug reports, ensuring only authorized team members can view and manage sensitive information.

Hippo Video offers the following default user profiles:

• Standard Admin: Has access to all features, including branding, subscriptions, and user management.
• Standard User: Has permissions set by the admins. By default, this excludes branding, subscriptions, and user management.

You can also create custom user profiles and change their permissions.

When it comes to content permissions, an admin or owner of a video or folder can allow users or groups to be editors (with the ability to edit videos) or viewers (view-only access).

Usersnap's feedback platform is hosted within the European AWS’ (Amazon Web Services) secure data centers, which are certified with SOC 1 and SOC 2/SSAE16/ISAE 3402, as well as ISO 27001. 

Usersnap also employs a multi-tier infrastructure with security gateways protected by firewalls, and services like data storage are only accessible by applications that require access specifically for that service and only by personnel with certain access information.

Hippo Video is a ISO/IEC 27001 and SOC 2 Type II certified provider. They host customer data in a segmented Virtual Private Cloud (VPC) hosted on Amazon Web Services (AWS) infrastructure. They use TLS 1.2 encryption for data both in transit and at rest.

Usersnap offers four pricing tiers:

• Startup: $99/month or $69/month billed annually for 10 users
• Company: $189/month or $129/month billed annually for 15 users
• Premium: $329/month or $249/month billed annually for 25 users‍
• Enterprise: Pricing on request - unlimited members

Hippo Video offers four pricing plans:

• Free: Free forever; includes 50 videos/month, a 30-minute recording length, and 10 minutes of closed captions.
• Pro: $30/user/month or $20/user/month billed annually; includes unlimited video recordings, a one-hour recording limit, and 30 minutes of closed captions.
• Teams: $60/user/month or $75/user/month billed annually; includes a two-hour recording limit, 200 minutes of closed captions, and 50 personalized videos.‍
• Enterprise: $80/user/month billed annually; includes a minimum of 10 seats, a three-hour recording limit, unlimited captions, and role-based access controls.

Usersnap is designed to be easy to use. The platform is focused on capturing, organizing, responding to, and scaling user feedback, all in one place. 

Usersnap's features are intuitive and straightforward, which helps teams quickly start using the platform and collaborate effectively.

Hippo Video offers a user-friendly way to create and share professional-looking sales and marketing videos. Its AI features, brand customization, CTAs, and analytics make this a great option for companies looking to connect with customers. It’s also well-suited for other use cases like education (E.g., teachers, coaches, etc.).

The website offers users a wealth of educational resources to learn more about the app — including how-to articles, a Q&A forum, videos, and more.

Another handy feature for making work easier is the customizable hotkeys for performing actions while recording (E.g., start/stop, pause/resume, and mouse emphasis).

That said, a few additional features (like meeting recording, AI summaries, screenshots, and transcription) would expand the tool's functionality and improve internal communication for businesses.

Usersnap offers a 15-day free trial, allowing access to all the basic features of the software without the need for credit card details.

Hippo Video offers a seven-day free trial for its Pro and Teams plans. You can also contact sales to request a custom demo.